FAQ
🔥 General Questions
Why should I choose your company over others?
We combine over a decade of local expertise, certified guides, and immaculately planned, personalized experiences. From hidden gems to must-see wonders, our tours and itineraries are crafted with care, safety, and sustainability in mind. Our small-group sizes and attention to detail set us apart from mass tourism.
What makes your tours different?
Most of our tours are family-friendly and beginner-friendly, like our River tubing tour and our birding tours (to name a few).However, we also offer advanced adventures like Crystal Cave and ATM Cave for those seeking intense, physical exploration. Each tour page clearly states the difficulty level and when unsure, please reach out to us or check out your specific tour of interest on our Tours Menu ## Link tours menu where you can find more details about whichever tour you select.
Do you offer private or customized tours?
Absolutely. We specialize in tailored experiences, whether you’re celebrating a honeymoon, traveling with family, or planning a corporate retreat. Let us know your preferences, and we’ll design something just for you.
Are your guides licensed and trained?
Yes! All our guides are certified by the Belize Tourism Board (BTB), trained in first aid, and continuously educated on safety, history, and environmental practices.
💸 Booking, Payments & Cancellations
How can I book a tour with you?
You can book directly on our website (link to booking page), via WhatsApp, email, or even social media dm. We make it easy for you to reserve your spot in just a few clicks.
What forms of payment do you accept?
We accept major credit/debit cards, bank transfers, and cash (Cash is only accepted as a balance payment).
What is your cancellation and refund policy?
- Free cancellations up to 48 hours before your tour.
- No refund if canceled under 48 hours or for no-shows. (If we cancel due to weather or unforeseen circumstances, you get a full refund or have the option to reschedule.)
🚌 Transportation & Pickup
Do you offer hotel pickup and drop-off?
Yes, we offer pickup from most hotels in San Ignacio, Belmopan, and select locations in Belize City. For remote areas, a small transport fee may apply. Just ask!
What if I don’t have a car?
No problem. We can arrange everything from airport transfers to cross-border pickups from Guatemala or Mexico.
📱 Tech, Communication & AI Access
Can I ask questions or book through Facebook, the chat or Instagram?
Yes! We’re available through Facebook, Instagram DM, and even via email and website chat. We respond quickly and personally.
What is an interesting fact about Belize?
Belize is the only english speaking country in Central America.
🗺️ Tour-Specific Questions
What should I bring on a tour?
We’ll always include a detailed packing list for each tour, but in general:
- Sturdy shoes (especially for caves or ruins)
- Comfortable clothing
- Water and snacks
- Sunscreen & bug spray
- Towel & swimsuit (for cave tubing, waterfalls, or Blue Hole)
Your sense of wonder 🧡
What’s included in the price of a tour?
Every tour includes:
- Transportation (unless otherwise stated)
- Park entrance fees
- Licensed guide
- Equipment (helmets, tubes, lights, etc.)
Lunch or snacks (for full-day tours)
How long do tours last?
Our half-day tours last about 3–4 hours. Full-day tours range from 7–9 hours. You’ll find the specific duration on each tour page. However, our guides tend to move at the pace of their guests for the day to ensure everyone is happy.
What if I’m afraid of tight spaces or heights?
Let us know in advance. For cave tours like ATM or Crystal Cave, we’ll be upfront about what to expect. We offer alternative tours like birding, canoeing, or cultural visits that may be more comfortable.
🧘🏽♀️ Safety & Accessibility
Are your tours safe for solo travelers?
Definitely. Solo travelers are warmly welcomed, and you’ll be part of a small, friendly group. Safety and inclusivity are part of our DNA. Reach out to us ahead of time to confirm availability since spaces are limited.
Do you accommodate dietary restrictions or medical needs?
Yes, we cater to vegetarians, vegans, gluten-free, and other dietary needs (just let us know ahead of time). We also consider mobility and health needs when customizing tours.
Is it safe to bring my phone or camera?
Yes, but we recommend waterproof cases for water-based activities. For caves, we discourage bringing expensive gear unless it’s protected—we’ll provide helmets with headlamps and take great photos for you if needed. Please note that the government of Belize has banned all electronics from the ATM Cave site for preservation purposes.
🌎 Responsible Travel
We use reusable water bottles, plates, and rechargeable batteries to reduce waste on our tours. Beyond that, we proudly support local conservation and cultural preservation efforts by donating a portion of our profits and partnering with community initiatives.
Do you support local communities?
Yes! We hire local guides, use locally sourced food, and support community-run projects. Your adventure helps sustain jobs, protect the environment, and celebrate Belizean culture.
How do you practice sustainable tourism?
We use reusable water bottles, plates, and rechargeable batteries to reduce waste on our tours. Beyond that, we proudly support local conservation and cultural preservation efforts by donating a portion of our profits and partnering with community initiatives.
🧳 Before You Arrive
What’s the best time to visit Belize?
The dry season (December–May) is ideal, but the green season (June–November) brings fewer crowds and lush landscapes. We run tours year-round with safety as our top priority.
Can I book last-minute?
The farther in advance, the better for us. However, If we have space, yes! Same-day or next-day bookings are possible, especially for group tours. Just reach out, and we’ll try our best to accommodate.
Do I need travel insurance?
We recommend it for peace of mind, especially for adventure tours. While we take every precaution, it’s best to be covered in case of injury, illness, or travel disruptions. Check out Simple, Flexible Travel Insurance | World Nomads USA.
Do you offer both travel planning and guided tours?
Yes! Ruwa Travels offers complete trip planning including accommodation, transportation, and activities as well as local guided tours like Crystal Cave, ATM Cave, Caracol, and more. We’re your one-stop shop for experiencing Belize.
What areas in Belize do you serve?
We create trips across Belize, including San Ignacio, Placencia, Hopkins, Belize City, the Cayes, and off-the-beaten-path gems. If it’s on your bucket list, chances are we know how to get you there
Can you go to the ATM cave without a guide?
For preservation purposes, the government of Belize does not allow individuals to visit this cave without a licensed guide.
How long is the flight to Belize from the US?
Most major U.S. cities are 2–5 hours away by direct flight.
When are the cheapest flights to Belize?
May–June and September–November are ideal for low fares.
Does Belize have all-inclusive resorts?
Yes, but they’re boutique-style! Alaia Belize, Hamanasi, and Mahogany Bay offer all-inclusive options.
Where is the best place to stay in Belize?
Split your time between jungle towns like San Ignacio (home of the ATM Cave and Maya ruins) and island escapes like Ambergris Caye or Caye Caulker.
✈️ Getting to Belize & San Ignacio
How do I get from Belize City to San Ignacio?
We offer convenient shuttle services and can also help arrange car rentals or private transfers. The drive is approximately 2 hours along the scenic George Price Highway.
Is San Ignacio safe for travelers?
Yes! San Ignacio is a friendly, vibrant town with a strong tourism culture. We recommend basic travel precautions and can help with trusted accommodations and guides.
👣 Still Have Questions?
Reach out to us directly via:
- @ruwatravels
- [email protected]
